Legal & Code of Conduct

Terms of Service

🔑 Authorization & Access

• Repairs are only performed with clear customer authorization.

• Customers must provide a safe, legal space for our team to work (driveway, garage, or approved parking).

💳 Payment Terms

• Payment is due in full at completion, before vehicle keys are returned.

• Non-payment may result in mechanic’s lien, repossession, or legal enforcement under Texas law.

🔍 Diagnosis Policy

• Diagnosis is billed separately and is not applied toward repairs.

• If our recommendations are followed and the concern is not corrected, diagnosis cost is refunded.

⚙️ Parts Policy

• OEM parts are preferred for safety, warranty, and value retention.

• Aftermarket parts may be used only with customer approval.

• Customer-supplied or aftermarket parts void our labor warranty.

🛠 Labor Warranty

• 1-year full coverage on parts and labor.

• Warranty is void if repairs involve customer-supplied or aftermarket parts, or if Caleb’s Car Care did not perform the diagnosis.

🛡 Liability Limitations

• We are not responsible for theft, Acts of God, or damage outside the direct scope of repair.

• Vehicles left on stands, street, or shop space remain at owner’s risk.

⚖️ Dispute Resolution

• All disputes are settled by mediation/arbitration in Bexar County, Texas under Texas law.

(Full contract terms are included in every signed work order.)

Privacy Policy

📋 Information We Collect

• Name, phone, email, and address

• Vehicle details (VIN, make, model, year, mileage)

• Payment type (card, Apple Pay, cash, Bitcoin, etc.)

🧰 How We Use It

• To schedule, track, and complete repairs

• To process invoices and warranty records

• To communicate with you about service, safety recalls, or updates

🚫 What We Don’t Do

• We never sell, trade, or share your personal data with outside marketers.

• We do not retain or store payment information — all transactions are processed securely at time of payment.

📂 Retention

• Records are kept only for warranty, tax, and compliance purposes.

Rules of Engagement

This is our two-way code of conduct. It protects both customers and technicians. These rules aren’t just “legal stuff.” They’re how we keep repairs safe, fair, and professional — every job, every time.

👨‍🔧 For Our Technicians

• Professional Conduct – Respectful, direct, and professional at all times.

• Boundaries – No use of customer Wi-Fi, devices, chargers, or personal property.

• Tips – Technicians may accept cash tips 💵. Food, drinks, or personal favors are not permitted.

• Safety First – If conditions are unsafe, we may pause or decline the job.

🚗 For Our Customers

• Access – Provide legal permission and safe working space for mobile repairs.

• Respect – No harassment, unsafe behavior, or interference during active repair.

• Payment – Pay in full upon completion, no exceptions.

• Honesty – Be truthful about vehicle history, condition, and prior repairs.