Legal & Code of Conduct

Customer-Supplied Parts Program

Terms and Conditions

Caleb’s Car Care offers installation of customer-supplied replacement parts on qualifying repairs. These terms explain your responsibility for supplied components, how installation labor is priced, the appointment deposit and cancellation rules, and the installation guarantee included with your service.

These terms apply specifically to work accepted under our Customer-Supplied Parts Program. They accompany your approved estimate and any separately authorized changes. They do not apply to another service merely because you visit this page or submit a general service inquiry. Required company-supplied fluids and permitted consumables do not, by themselves, convert your installation into a company-supplied repair.

1. Service Requests and Authorization

You must own the vehicle or have the owner’s authorization to approve service. You are responsible for providing accurate vehicle and contact information, the service location, and known conditions or previous repairs relevant to the requested work. You must provide lawful access to the vehicle and a reasonably safe location for mobile service.

Submitting a website form is an inquiry—not a confirmed appointment, approval of charges, or authorization to begin work. Opening an estimate or terms link also does not authorize service.

An appointment requires our confirmation, approval of the applicable estimate, and payment of the required deposit. Work requires your approval of the stated scope and charges. Accepting these terms does not authorize unspecified repairs, diagnostic testing, disassembly, or additional charges.

We accept work only when it can reasonably be performed safely and correctly.

2. Your Responsibility for Replacement Parts

You are responsible for selecting and providing the correct, complete, and suitable replacement components, including required hardware, gaskets, seals, and one-time-use items. Caleb’s Car Care remains responsible for its own workmanship.

Customer-supplied components may be incorrect, incomplete, defective out of the box, or manufactured with dimensions or tolerances that prevent proper installation. Some problems can be identified before work begins; others become apparent only after the original component is accessed or removed.

A matching part number, advertised fitment, photograph, packaging description, or discussion with our staff does not constitute a compatibility guarantee from Caleb’s Car Care. Providing photographs or confirming that your parts are ready does not transfer responsibility for component selection to us.

Complimentary parts research, complete parts-list preparation, and pre-appointment compatibility certification are not included. Required parts must be available at the appointment. We will not knowingly begin affected disassembly when required components are visibly incorrect or known to be missing.

We are not required to modify your vehicle or a supplied component to make an unsuitable part fit. Any proposed modification or additional repair requires separate approval.

Company-supplied repair estimates are not converted into customer-supplied installation jobs. If you request that conversion after receiving a company-supplied estimate, we will decline further service under this program. We may, however, offer a company-supplied repair estimate after an independently purchased customer-supplied part proves unsuitable.

3. Installation Labor and Pricing

Customer-supplied installation labor is $200.00 per billable hour, with a $200.00 minimum per appointment. Each 0.1-hour unit represents six minutes and $20.00.

The starting installation quote uses Mitchell Labor Guide standard book time or a minimum of 1.0 hour, whichever is greater, multiplied by the $200.00 rate. The appointment minimum applies once; it is not charged separately for each labor phase.

Completed installation is billed using approved labor units. It is not automatically billed according to the technician’s elapsed time at your vehicle. Faster completion does not automatically reduce the approved price, and slower completion alone does not justify an increase.

Actual vehicle conditions may justify an adjustment of up to 20% above or below the original installation labor quote. Ordinary downward adjustments cannot reduce installation labor below $200.00. An increase requires a documented reason, approval from our foreman, and your authorization before the additional chargeable work begins.

The 20% upward limit applies once to the original installation scope, including ordinary complications within that scope. It does not restart for each phase or estimate revision.

A distinct defect requiring a separate corrective operation may be quoted separately, subject to foreman approval and your authorization. Ordinary delays or difficult removal cannot be renamed as separate repairs to bypass the original-scope limit. Separate repairs requiring company-supplied replacement components and additional labor are handled on a separate work order under the applicable company-supplied repair terms. Overlapping work is not billed twice.

The company-initiated rescheduling discount described below is an exception to the ordinary $200.00 minimum. It is recorded separately and does not change the stated labor rate.

4. Installation and Diagnostic Testing

Installation-only service replaces the component you request. It does not include determining whether the original component caused your concern or guaranteeing that the requested replacement will resolve it. Recording your complaint and noting relevant safety or installation conditions does not constitute a full diagnostic investigation.

Diagnostic testing requires separate authorization and is billed at $150.00 per billable hour, or $15.00 per 0.1-hour unit. Diagnosis and installation may appear as separate labor entries on the same repair order.

Diagnostic authorization does not guarantee that every fault will be identified within the initially approved time. Additional testing requires additional authorization. Any expressly approved diagnostic credit or refund commitment remains applicable.

Required post-installation quality control is included in installation labor. Reasonable testing needed to verify our own installation is not converted into an additional diagnostic charge. Investigation of a separate underlying vehicle fault may be offered as separately authorized diagnosis.

5. Company-Supplied Fluids and Repair Consumables

Caleb’s Car Care supplies the fluids, chemicals, and repair consumables necessary for the authorized work. We select fluids using vehicle-specific manufacturer requirements. Customer brand preferences do not override required specifications or permit customer-supplied fluid substitutions. Fluid color alone does not establish compatibility.

Applicable fluids and Repair Supplies & Consumables charges are disclosed in your estimate. Supplies vary by service and may include cleaning chemicals, disposable protective materials, lubricants, and other appropriate expendable items. This program does not establish a universal supplies fee.

Overlapping supplies charges are consolidated without charging twice for the same usage. Materials charged separately are not also charged as part of a supplies bundle for that same usage. Additional material charges outside your approved estimate require authorization.

Limited HVAC sealing exception: We may supply incidental sealing O-rings required within the originally authorized heating, ventilation, or air-conditioning repair. Standard stocked HVAC O-rings may be included in the applicable consumables bundle. Specialized HVAC seals are separately identified and itemized. This exception does not authorize unrelated replacement components or additional labor.

Non-HVAC seals—including VVT-solenoid seals, spool-valve seals, and coolant-pipe O-rings—remain your responsibility under the customer-supplied parts requirements.

There is no parts pickup fee. Separately stated taxable fluids, sealing materials, and repair consumables receive applicable sales tax. Motor-vehicle repair labor is separately stated and is not subject to sales tax. Applicable rates and exemptions control.

6. Appointment Deposit, Cancellations, and Customer Rescheduling

The following rules apply specifically to Customer-Supplied Parts Program appointments.

Appointment deposit. A $100.00 deposit is required before your appointment is confirmed. Available deposit credit is applied toward your authorized charges or required Disassembly Phase payment. It is not an additional $100.00 repair charge. The Cancellations Deposits Forfeitures and Refunds terms below also apply to this deposit.

Cancellation without rescheduling. Customer-initiated cancellation ordinarily results in forfeiture of the available deposit.

Before dispatch, management may approve a full or partial refund after reviewing the notice provided, preparation, reserved capacity, ability to replace the appointment, appointment history, and cancellation circumstances.

Cancelling before dispatch does not automatically establish entitlement to a refund.

After actual technician dispatch, cancellation ordinarily forfeits the full available deposit, subject to applicable company-failure provisions, legal obligations, and management review of exceptional or disputed circumstances.

First customer-initiated reschedule. One customer-initiated reschedule is permitted. Unless a specific exception below applies, $50.00 is forfeited and $50.00 transfers to the replacement appointment, regardless of advance notice.

Second customer-initiated reschedule. A second customer-initiated reschedule results in appointment cancellation, forfeiture of the remaining deposit credit, and termination of further service. Paying another deposit does not purchase an additional rescheduling opportunity.

Missing or incorrect parts reported before dispatch.

• If you report the parts problem and request rescheduling more than 24 hours before the scheduled appointment, no deposit is forfeited and the full available credit transfers.
• If you provide that notice within 24 hours, including exactly 24 hours before the appointment, $50.00 of the original deposit is forfeited and $50.00 transfers.
• This exception changes deposit treatment; it does not create additional rescheduling opportunities. If you cancel outright instead of rescheduling, the cancellation provisions apply.

Missing or visibly incorrect parts discovered on arrival. If required parts are missing or visibly incorrect before disassembly, the affected work will not begin and the full deposit is ordinarily forfeited.

No forfeiture applies if we approve a replacement appointment with the assigned technician later that same business day, you obtain the required parts beforehand, and the return appointment fits without disrupting existing commitments. The available deposit credit transfers. Same-day recovery depends on availability and is not guaranteed.

Customer no-show. If the technician arrives at the agreed location and cannot contact you or obtain vehicle access, the technician waits 20 minutes, makes three telephone contact attempts, leaves at least one voicemail, and sends text messages through both AutoLeap and RingCentral.

If you make no contact during that period after those steps, the full deposit is forfeited. Contact within the waiting period prevents automatic no-show classification; any remaining access or scheduling issue is evaluated under the applicable policy.

Refused access or required authorization. The full deposit is forfeited if you prevent the scheduled service by refusing necessary vehicle access, keys, or required authorization for the originally scheduled service. This does not penalize you solely for declining a newly proposed repair outside the previously authorized scope.

No duplicate forfeitures. These amounts describe an intact original $100.00 deposit. Previously forfeited money is not charged or forfeited again. Total forfeiture of the original deposit cannot exceed $100.00, and earlier forfeitures reduce the available credit. Management reconciles overlapping changes against the payment record.

A parts problem discovered after authorized disassembly is handled under the disassembly and incomplete-installation provisions below, rather than through an additional automatic deposit forfeiture. A stopped appointment does not, by itself, create an installation labor charge for work not performed.

7. Company-Initiated Cancellation or Rescheduling

If Caleb’s Car Care cancels because of illness, weather, staffing, equipment, or another company operational circumstance and you decline rescheduling, your full $100.00 appointment deposit is refunded.

If you accept rescheduling, the full deposit credit transfers and a 10% courtesy discount applies across the repair order’s eligible pre-tax charges, including labor, fluids, permitted materials, and Repair Supplies & Consumables.

This discount may reduce installation labor below the ordinary $200.00 minimum. Applicable tax is calculated after allocating the discount to taxable charges, and your deposit is then applied as a payment credit.

Company-initiated changes do not consume your one permitted customer-initiated reschedule.

If an earlier forfeiture or another exception affects the deposit balance, management will review the payment history and confirm the applicable refund or credit. The same payment is not credited twice.

8. Vehicle Condition and Service Refusal

We may pause or decline work when actual vehicle conditions make the requested repair unreasonably risky. Relevant conditions may include severe corrosion, compromised mounting points, improper or incomplete previous repairs, substantial modifications, missing components, or extensive deterioration affecting the requested work.

We will explain and document the relevant conditions. An approved estimate or paid deposit does not require us to begin unsuitable work.

Plastic components older than seven years receive increased scrutiny under our risk policy. Aging components may crack during otherwise proper removal or become unsuitable for reuse. Seven years is our risk-review threshold, not a manufacturer designation that every plastic component is one-time-use. Known material risks will be disclosed before affected disassembly. This disclosure does not excuse improper workmanship.

If qualifying vehicle conditions discovered on-site result in a documented, foreman-approved refusal, the full appointment deposit is retained. Refusal before work begins does not create a completed-installation labor charge.

If we decline a high-risk request before dispatch after collecting a deposit, that deposit is refunded. Inability to reach the foreman alone does not cause forfeiture.

If authorized work has already been performed, applicable incomplete-repair billing rules govern that work.

9. Disassembly Authorization and Advance Payment

When compatibility cannot reasonably be established without disassembly, installation is divided into two phases:

• Disassembly Phase: Authorized access to the original component and physical fitment comparison.
• Assembly Phase: Installation, reassembly, and applicable quality control.

The combined phase prices equal the approved installation labor total, subject to authorized adjustments. Dividing the work into phases does not create duplicate charges or additional appointment minimums.

Before disassembly begins, you must receive and approve:

• The original installation labor charge.
• The maximum access and fitment labor charge.
• The maximum potential reassembly labor charge.
• The combined maximum incomplete-repair labor charge.

The combined incomplete-repair maximum cannot exceed the original installation scope’s permitted 20% ceiling. That ceiling is a limit—not an automatic charge or automatic approval of an increase.

The full authorized Disassembly Phase must be paid before disassembly begins. Available appointment deposit credit applies toward that payment. Previously forfeited funds are not available as credit.

Payment does not replace authorization, and prepayment does not establish that work has been performed. Accepting these general terms does not fill in missing financial limits or authorize an unspecified disassembly amount.

Potential reassembly must be authorized before disassembly, but additional advance payment for that contingency is not required. Authorized reassembly is billed when performed.

10. Incomplete Installation and Final Billing

If your supplied component cannot be installed, we stop the affected installation, document the problem, and explain the available options.

You remain responsible for authorized access, disassembly, fitment evaluation, and applicable reassembly actually performed, subject to the single appointment minimum, any applicable approved discount, and your approved incomplete-repair maximum.

You are not automatically charged the full original installation estimate when that installation was not performed.Completed-installation billing and incomplete-repair billing are alternative outcomes; they are not added together for the same work.

A component that was actually installed correctly and then independently verified defective is handled under the installation-guarantee provisions below. A failed functional test does not make properly completed installation labor unperformed.

Work beyond your authorization requires additional approval and remains subject to the original-scope ceiling or applicable separate-repair rules. Ordinary access or reassembly cannot be relabeled to bypass those limits.

Available deposit credits and phase payments are applied once to the final authorized charges. Prepayments exceeding the amount properly owed are refunded or handled through a separately authorized lawful arrangement.

11. Installation Guarantee and Quality Control

Customer-supplied installations receive an initial installation guarantee, not an ongoing contractual labor warranty covering later failure of your supplied component.

The installation guarantee concerns correct workmanship and initial verification. It does not guarantee the future reliability of a component you supply.

Included verification. Installation includes our established 20-minute quality-control procedure, with relevant installation checks, functional testing, and a test drive when safe and applicable. The passage of 20 minutes does not establish a passing result or end necessary workmanship verification.

Results are documented as installation verified, installation error, verified supplied-component defect, or inconclusive.

Installation error. If we identify an installation error, we correct it without additional customer labor charges and repeat the relevant checks. If a suspected installation-related failure is identified and we cannot document that our workmanship was not responsible, the installation guarantee covers appropriate corrective installation or replacement labor, with management review where responsibility is disputed.

Verified defective customer-supplied component. If evidence establishes correct installation and an independently defective supplied component, properly completed authorized labor remains payable. Additional removal or replacement labor is not automatically free and requires your authorization. A failed component will not be reported as having passed functional testing.

Inconclusive testing. If verification is inconclusive, we explain what was tested, what remains unverified, and why. We do not automatically blame your component or report successful verification without evidence. Management reviews the next steps and billing disposition. Reasonable verification of our workmanship remains included; diagnosis of a separate underlying fault requires separate authorization.

Later workmanship concerns. Successful documented verification fulfills the initial installation-verification process. It does not eliminate responsibility for proven improper workmanship or obligations and remedies that cannot lawfully be excluded. Credible evidence of a later workmanship problem receives management review.

Qualifying repairs for which Caleb’s Car Care supplies both parts and labor receive our standard one-year parts and labor warranty under the applicable written terms. That coverage applies to the qualifying repair, not unrelated vehicle conditions. Customer-supplied parts limitations do not remove our responsibility for materials we supply.

12. Incomplete Vehicles and Transportation

Your vehicle may remain inoperable if your supplied component cannot be installed and the original components cannot safely be reused. We evaluate safe reassembly, document the condition and removed components, explain operating restrictions, and discuss available options. Reassembly does not establish that the original concern has been corrected.

Depending on its condition, the vehicle may be:

• Reassembled and verified for the applicable handoff.
• Inoperable but stable while parked.
• Unsafe to leave unattended until an immediate hazard is controlled or safely transferred to a qualified party.

Temporary covers or protective measures are not permanent repairs or permission to drive. Do not operate the vehicle contrary to documented safety restrictions.

You may decline additional work. We then stop the declined work and document the vehicle’s condition. Your decision does not require us to restore an already defective vehicle to operation, and it does not authorize leaving an uncontrolled immediate hazard. Protective action does not create blanket authorization for additional repair charges.

You ordinarily arrange and pay for transportation you authorize when it is needed because of an incompatible or defective customer-supplied component. Management determines appropriate company-funded assistance when verified company workmanship caused the need. Uncertain responsibility is reviewed before costs are assigned. Additional repair or transportation charges require applicable authorization.

Acknowledging a vehicle-condition report does not approve new work or waive a workmanship claim. Refusal to sign is documented; it does not authorize unapproved repairs or independent retention of your keys as payment leverage.

13. Payments and Billing Concerns

Payment is due for the appointment deposit, Disassembly Phase, and final authorized balance at the stages stated in these terms and your approved estimate or invoice.

A defective customer-supplied part does not, by itself, cancel properly incurred authorized labor charges. Completed services remain subject to applicable guarantees, agreed refunds, and legal remedies.

Accepted payment arrangements include cash, electronic payments through Global Payments via AutoLeap, QuickBooks payments, and qualifying customer checks. Checks are accepted only from repeat customers with three or more repair orders when same-day deposit is possible. Eligibility must be confirmed by Customer Care or management.

Zelle is not accepted. Other payment arrangements require company confirmation. We do not charge a customer credit-card or debit-card processing surcharge.

Report billing errors, installation-guarantee concerns, or payment disputes to management. Payment refusals are handled by the foreman through the company’s applicable legal and collections process. Field operators do not independently initiate collections or withhold vehicle keys to force payment. Collection remedies and claims for legal expenses must be supported by an enforceable agreement and applicable law.

These terms do not waive a lawful payment dispute, chargeback, consumer complaint, or other legal remedy. Signing an estimate, acknowledging vehicle condition, or making payment does not waive rights protected by law.

14. Service Records, Electronic Acceptance, and Applicable Terms

We document relevant vehicle condition, identification and mileage, supplied components, authorized work, communications, approvals, and test results. Records may include service-related photographs and video. This documentation supports service, safety, billing, and dispute review.

These terms do not grant permission to use your identity or vehicle images for advertising. Personal information is addressed separately in our Privacy Policy.

When you select the required website acknowledgment checkbox, you accept these terms as applicable if you request service using your own replacement parts. Form submission remains an inquiry and does not authorize work or charges.

When you approve an estimate electronically, your affirmative approval applies to the identified estimate, the version of these terms presented with it, and any separately approved changes. Receiving or opening a link is not approval. Additional work and applicable disassembly limits still require separate authorization.

You may retain or print these terms and your approved estimate. Contact Customer Care before approving service if you cannot access or retain them.

Your approved estimate identifies the work and prices for your appointment. These customer-supplied parts terms govern this program where older general wording conflicts, subject to any specifically applicable written warranty and non-waivable law. Later website edits do not retroactively change the version you accepted.

Texas law applies together with controlling federal law. These terms do not create a blanket release of company wrongdoing or waive non-waivable consumer rights. If a provision is unenforceable, it applies only to the extent lawful, and the remaining provisions continue to the extent permitted by law.

Questions before requesting or approving service? Contact Caleb’s Car Care Customer Care at 210-570-8477.

Professional Testing Time

Diagnostic Testing Terms and Guarantee

Caleb’s Car Care provides professional automotive testing to investigate your reported vehicle concern, establish verified findings, and support accurate corrective recommendations.

These terms apply to our diagnostic testing services. Your approved authorization identifies the concern, testing scope, pricing basis, and amount you approve.

1. What Your Testing Service Includes

Your service includes the authorized testing, our operator’s professional judgment and interpretation, and an emailed written report explaining the work performed, findings, conclusions, material limitations, and recommended next steps.

Testing is more than retrieving fault codes. Our qualified diagnostic operators select procedures appropriate to the concern. A code scan is neither automatically required nor sufficient to establish a diagnosis.

You purchase a professional testing service. An inconclusive result does not automatically mean that service was improperly performed. We remain responsible for competent testing, supported conclusions, and accurate reporting.

Testing is a separately valued service. Its charge is not automatically waived, credited toward, or absorbed into subsequent repair charges.

2. Testing Prices and the Initial Minimum

Our testing labor rate is $150.00 per labor hour. Pricing increments are 0.1 labor hour, equal to $15.00.

The initial mobile testing minimum is $150.00, priced at 1.0 labor hour. This minimum applies even when the initial service is completed in less than one clock hour. It is not an additional fee charged on top of another $150.00 for that same initial testing service.

Labor hours are pricing units. For fixed-price testing, the approved labor quantity does not represent an exact number of clock hours or minutes at your vehicle.

A fixed testing price covers the defined service or testing stage you approve. Completing that work efficiently does not automatically reduce the agreed price. Taking longer than anticipated does not, by itself, authorize an increase.

Our operator may reduce an applicable charge when circumstances support doing so. Any reduction is reflected in your service record.

3. Fixed Prices, Spending Ceilings, and Actual-Time Billing

Before testing begins, your authorization must establish what we will investigate, how the service is priced, and the amount approved.

Fixed-price testing. You approve an agreed price for a defined testing service or stage. That price applies to the authorized work, subject to an approved reduction and our guarantee.

An “up to” authorization. An amount stated as “up to” a specified figure establishes your spending ceiling. It does not automatically entitle us to charge that entire amount. Your authorization must also establish the pricing basis for the work.

Actual-time testing. When expressly agreed before work begins, charges are calculated from eligible testing time, subject to the disclosed minimum, rounding rule, and authorized ceiling.

We do not describe work as actual-time billing and later treat it as a fixed charge because that produces a higher bill. We also do not convert an approved fixed-price service into a larger actual-time bill without your authorization before proceeding under the changed arrangement.

4. Actual-Time Rounding

When actual-time billing is expressly authorized, eligible testing time is totaled for the testing session and rounded upward to the next 0.1 hour, equivalent to six minutes. Individual tests and activities are not rounded separately.

For example, 67 minutes rounds upward to 72 minutes:

1.2 labor hours × $150.00 = $180.00 total testing labor.

Rounding does not authorize exceeding your spending ceiling.

A fixed-price testing stage is billed at its approved labor quantity, subject to an approved reduction. It is not recalculated simply because elapsed time differs from that quantity.

5. Initial Authorization for More Involved Concerns

Most initial appointments begin with the $150.00 testing service. This is a normal starting service, not a promise that every concern can be completely diagnosed for that amount or within one clock hour.

Electrical, intermittent, and unusual concerns may warrant a larger initial authorization. An electrical complaint does not automatically create a multi-hour charge.

For parasitic battery-draw investigations, our standard initial request is authorization for at least $450.00, equivalent to 3.0 labor hours. This is a recommended spending authorization, not an automatic three-hour minimum charge. The specific pricing agreement determines what is billed.

A larger authorization does not guarantee that every investigation will be completed within that amount.

For intermittent concerns, authorized testing may include purposeful attempts to reproduce the symptom under relevant driving or operating conditions. That testing remains a paid service even if the symptom does not occur, subject to our obligation to perform and document the authorized service properly.

6. Findings and Diagnostic Classifications

Our report distinguishes verified findings from suspected conditions and explains what remains unresolved. A verified failure in one component does not automatically establish a complete diagnosis of the entire complaint.

Conclusive diagnosis

A diagnosis is conclusive when sufficient testing verifies the cause of your documented concern and establishes a reasonable technical basis for the recommended corrective action.

We stand behind the verified conclusion and the corrective outcome we represent. A conclusive diagnosis does not establish that the entire vehicle is free of unrelated, undiscovered, or future failures.

Staged diagnosis

Sometimes a verified failure or condition prevents reliable completion of the investigation. Preliminary corrective work or restoration of necessary operating conditions may be required before further evaluation can proceed.

Before you approve that preliminary work, we explain:

• What has been verified.
• What prevents completion of the remaining evaluation.
• What the proposed preliminary work is intended to accomplish.
• What remains unresolved.
• Any proposed additional testing scope and price.

Preliminary work is not represented as the complete solution when the evidence does not support that conclusion.

A recommendation previously represented as conclusive cannot be retroactively classified as staged simply because the repair did not resolve the concern. A general disclaimer does not replace disclosure of the actual testing limitation.

Inconclusive testing

Testing is inconclusive when the authorized investigation does not establish sufficient evidence to verify the cause of the concern.

We document the work, findings, limitations, and recommended next steps. The report distinguishes a physical or technical testing barrier from a need for additional authorization.

An inconclusive result does not automatically establish improper testing or entitlement to a refund. It also does not permit us to present a suspected failure as confirmed.

7. Additional Testing, Staged Charges, and Return Visits

Additional staged testing normally starts at $150.00, priced at 1.0 labor hour.

A qualified diagnostic operator may reduce that charge based on the circumstances, including limited remaining work, a same-day return, or an efficient continuation of the existing investigation. The proposed scope and price are explained before you approve the work.

For example, an operator may approve an additional stage at:

0.4 labor hour × $150.00 = $60.00.

For a fixed-price stage, this is a pricing quantity—not necessarily a statement that exactly 24 clock minutes will be spent.

A separately scheduled return may carry the normal $150.00 testing/call-out charge or an operator-approved reduced charge. The arrangement and price must be disclosed and authorized beforehand.

The same charge is not duplicated as both a call-out minimum and a testing-stage charge for the same service.

We do not charge an additional testing or call-out fee for returning to correct our demonstrated error, fulfill a covered warranty obligation, or complete verification already included in a repair.

An additional charge does not, by itself, establish that an investigation is technically staged. That classification must be supported by the findings and disclosed limitations.

8. Approval of Additional Work and Stopping Testing

Before expanding the approved scope or exceeding your authorized amount, we explain what has been established, what remains unresolved, and what the proposed next service is intended to determine. We state its price or spending ceiling and pricing basis.

An existing authorization covers continuation only when it actually includes the proposed work and pricing arrangement.

Silence or inability to contact you is not approval. If additional authorization is declined or unavailable, further chargeable investigation stops and we conclude the authorized service safely.

Testing authorization does not automatically authorize repairs. Approval of a preliminary repair does not authorize unlimited testing afterward.

Testing may conclude when the authorized objective is reached, a technical barrier requires staged work, the authorization is exhausted, you direct us to stop, or continued work cannot safely proceed.

Diagnostic disassembly and necessary restoration must remain within the disclosed and approved arrangement. They must not become unexpected charges introduced after you are committed.

Reasonable verification that an approved repair was properly completed belongs to that repair. Further investigation of a previously disclosed unresolved concern may be separately billable when authorized.

9. Your Written Report

Every completed testing service includes an emailed written report retained in our service record.

The report addresses your concern, whether it was reproduced, the testing actually performed, verified findings, conclusions, material limitations, and recommended next steps. Testing-only service is not described as though a repair occurred.

If the cause remains unverified, the report says so. If the symptom could not be reproduced, it describes the relevant conditions attempted and results.

Fixed-price labor quantities are not presented as fictional clock-time records. When actual-time billing applies, our records must support the time charged.

Declining additional testing or repairs does not eliminate your entitlement to the report included in your purchased service.

10. Our Diagnostic Guarantee

We guarantee the professional execution of our testing, the integrity of our documented findings, and the accuracy of our verified diagnostic conclusions.

When Caleb’s Car Care performs a repair represented as the complete solution to your documented concern, we stand behind that corrective recommendation.

For properly disclosed staged work, we stand behind the verified finding and completed work without representing a preliminary repair as the complete solution to an unresolved complaint.

Establishing that a replaced component was defective does not, by itself, discharge an unfulfilled representation that replacing it would completely resolve your concern.

Our diagnostic guarantee operates alongside our established one-year repair coverage for qualifying repairs when we supply the parts. Neither replaces the other.

11. If the Original Concern Remains

If the original concern remains after we perform a repair represented as the complete solution, contact us so the owner/foreman can review the original findings, approved work, represented outcome, and present complaint.

We provide a company-paid initial reassessment of the original work and concern. This includes reasonably necessary evaluation of the diagnosis, repair, and promised outcome. It does not provide unrestricted testing of unrelated vehicle concerns.

An agreed no-charge reassessment is not retroactively converted into a customer bill because it identifies an independent failure. Before performing further chargeable work outside our corrective responsibility, we obtain your authorization.

The review distinguishes diagnostic error, workmanship deficiencies, covered replacement-part failures, properly completed repairs with additional failures, and findings that remain unresolved.

An unresolved review is not treated as proof that the original work was correct. A denied claim receives an evidence-supported explanation.

Please disclose relevant testing, repairs, or alterations performed since our service and provide available reports. Outside work does not automatically invalidate a claim. If access or evidence is unavailable, we document that limitation rather than treating it as proof that the claim is unfounded.

12. Corrective Work and Financial Remedies

Management determines the applicable remedy based on the evidence, authorized service, and representations made, subject to the following protections.

Unnecessary repairs caused by our diagnostic error

You are not financially responsible for repairs demonstrated to have been unnecessary because of our diagnostic error.

We waive or refund the unnecessary repair’s parts and labor charges, with appropriate associated tax and fee adjustments. Reasonably necessary corrective testing of the original concern is performed without additional diagnostic labor charges.

The original testing charge

The original testing charge is reviewed separately. Depending on the service performed, evidence, original representation, and nature of the error, it may be retained, partially refunded, or fully refunded.

When the original testing was materially deficient, refunding the affected testing charge is the presumptive remedy. A decision to retain a disputed testing charge requires a documented basis.

Verified repairs and additional failures

A properly authorized repair to a genuinely defective component may remain payable when it was justified, correctly performed, and accurately represented.

That determination must account for the promised outcome. A valid component repair does not automatically excuse an unfulfilled representation that it would completely resolve the concern.

Workmanship and warranty

Demonstrated workmanship deficiencies and covered warranty failures are corrected without additional customer charges for the covered work.

A company error does not automatically make every independent vehicle defect a company-paid repair. We must nevertheless remedy our demonstrated error and address the original promise.

An otherwise owed refund is not conditioned on purchasing additional testing or repairs.

13. Refund Processing

Approved monetary refunds return to the original payment method whenever technically possible. If that method is unavailable, management arranges an appropriate alternative.

Store credit requires your express agreement and is not imposed instead of an owed monetary refund.

We document the affected charges, approved amount, applicable adjustments, refund method, and communication of the remedy.

14. Application of These Terms

These terms apply to services authorized under them. Existing authorizations are not retroactively repriced.

Your authorization establishes the particular testing scope, pricing basis, and approved amount. These terms do not authorize unspecified additional charges or change an agreed billing basis after work begins.

Nothing in these terms limits rights or remedies that cannot lawfully be waived.

Questions about your testing authorization, report, or guarantee? Contact Caleb’s Car Care at 210-570-8477.

Shop-Supplied Repairs and Services

Repair Terms and Full 12-Month Warranty

Caleb’s Car Care supplies and installs replacement components for authorized repairs and applicable maintenance services. These terms explain repair authorization, component selection, and the warranty provided with qualifying shop-supplied repairs.

Our commitment is to stand behind the covered repair. For qualifying Tier 1 and Tier 2 failures, coverage includes the replacement component and necessary corrective labor, materials, and service expenses described below.

Warrantor: Caleb’s Car Care
Warranty assistance: Call or text 210-570-8477

There is no charge for warranty information or reporting a claim.

1. Application and Repair Authorization

These terms apply to qualifying repairs and services for which Caleb’s Car Care supplies the replacement components. Diagnostic testing and customer-supplied parts are governed by their separate applicable terms.

Submitting a website form requests service information. It does not confirm an appointment, authorize repairs, or approve charges. Receiving or opening an estimate or warranty link also does not authorize work.

Before installation, your estimate identifies the repair scope, customer price, permitted component category and condition, and applicable warranty. The complete applicable warranty is provided for review before you approve the repair.

Approval applies to the identified work, charges, and permitted component categories and conditions. Additional work or changes outside that authorization require your approval before proceeding.

2. Component Categories and Conditions

Your repair documents identify the applicable component category and warranty.

Tier 1 — Genuine OEM components

These are genuine replacement components supplied through the vehicle manufacturer’s applicable genuine-parts program and verified for your vehicle. Qualifying new and manufacturer-program remanufactured components may receive this coverage when their condition is accurately disclosed and authorized.

Tier 2 — CCC-qualified OEM-equivalent components

These are components qualified against our product, application, and sourcing requirements. Qualification depends on the particular product and vehicle application; a brand name alone does not establish eligibility.

An approved specialist-remanufactured or rebuilt component receives Tier 2 coverage when specifically identified as covered in your repair documents. Its manufacturer or rebuilder and condition are described accurately.

Qualifying Tier 1 and Tier 2 repairs receive the same Full 12-Month Warranty described in this section.

Components offered under a separate warranty must have their applicable coverage clearly identified and complete terms provided before approval. This section does not establish reduced replacement-labor benefits for Tier 3 components or reduce coverage previously promised.

3. Substitutions and Your Approved Price

Your estimate may permit genuine OEM components, qualified OEM-equivalent components, or both.

When both categories are authorized, we may select a qualifying component within those boundaries without additional approval if the authorized price, repair scope, component condition, and warranty remain unchanged.

An express promise of a particular manufacturer, part number, or condition controls over general category permission.

We obtain additional approval before substituting outside those boundaries, increasing the charge, adding work, reducing coverage, or changing an authorized new component to a remanufactured or rebuilt unit that was not previously permitted.

Shop-supplied repairs use our applicable flat-rate pricing arrangement. An approved repair price is not a representation of our exact purchasing cost. Selecting a permitted qualifying alternative does not automatically change the agreed price.

Your final repair documents accurately identify the installed component, including its manufacturer, part number, condition, and applicable warranty.

4. What the Full 12-Month Warranty Covers

This warranty covers defects in qualifying replacement components supplied and installed by Caleb’s Car Care and defects in our workmanship associated with those repairs.

Coverage applies to the documented repair on the identified vehicle. It does not warrant every vehicle component or promise unrelated maintenance and repairs without charge.

A repair or maintenance operation does not lose workmanship protection merely because it did not require a separately billed diagnosis. A qualifying OEM-equivalent component does not lose its stated labor coverage merely because it is described as aftermarket.

Diagnosis, component selection, installation quality, and later component failure are evaluated according to the evidence and applicable commitments.

5. Duration and Transferability

Coverage begins when the original covered repair is completed and lasts 12 calendar months, without a mileage limit.

Estimate approval, advance payment, parts ordering, or an earlier diagnostic appointment does not start the repair warranty. The repair record identifies the original completion date.

Coverage follows the documented repair and vehicle. A subsequent owner receives the remaining coverage without a transfer fee or new purchase requirement. An ownership change does not restart the warranty period.

A warranty replacement retains the original repair’s expiration date. It does not begin a new 12-month express warranty.

A covered defect reported during the warranty period remains eligible for correction when sourcing, scheduling, or unsuccessful corrective work extends beyond expiration. The original expiration date does not excuse deficient corrective work or eliminate rights otherwise provided by law.

6. What We Provide at No Additional Charge

For a covered component failure, we obtain a suitable replacement and perform the necessary removal, installation, and repair verification. For a covered workmanship defect, we perform the necessary correction.

Covered corrective work includes:

• The covered replacement component.
• Necessary removal, installation, and verification labor.
• Required seals and one-time-use fasteners.
• Fluids and repair supplies consumed by the correction.
• Parts procurement and travel necessary to provide the covered remedy.
• Required programming, calibration, relearning, and other installation-completion procedures necessary for that covered repair.

We do not add a labor, shop, supply, parts-pickup, trip, or similar charge for performing the covered remedy. Necessary verification of our warranty correction is included.

Our responsibility does not depend on supplier or manufacturer reimbursement. You do not have to pursue a supplier before requesting the coverage Caleb’s Car Care provided.

Additional unrelated work requires separate authorization.

7. Repair Verification and Our Responsibility

We document the work performed, relevant verification results, and remaining limitations. Installing a component does not, by itself, establish that the original concern has been resolved.

We remain accountable for our repair execution. Evidence of an installation error, omitted required procedure, incorrect diagnosis, unsupported recommendation, or damage caused during service receives management review.

A returned symptom or fault code requires evaluation. It is not automatic proof that the repair is covered, and it is not automatic proof that the concern is unrelated.

When a repair is preliminary to further evaluation, its actual limitations must be explained before authorization. Our separate diagnostic-testing guarantee continues to apply to the findings and corrective outcomes we represent.

8. How to Request Warranty Service

Call or text 210-570-8477 and explain the concern. Your VIN, repair-order number, or original repair details help us locate the record.

A subsequent owner may contact us directly. No separate warranty registration is required, and a new owner does not have to locate the original purchaser before reporting a concern.

We review the original repair record and arrange a warranty inspection.

Tell us promptly about any safety or mobility concern, including possible brake failure, fuel leakage, smoke, or major fluid loss. Do not drive an unsafe vehicle merely to demonstrate the problem. We will discuss an appropriate inspection or service arrangement.

When reasonably possible, contact us before arranging outside corrective work so we can evaluate the concern and coordinate the covered remedy. Emergency circumstances and vehicles outside our normal service area receive management review; those circumstances do not automatically cancel coverage.

9. Warranty Inspection and Separate Diagnostic Testing

A warranty inspection of the component we installed and the related repair is provided without an inspection fee. Reporting a warranty concern does not automatically create a paid diagnostic appointment.

If we establish a covered defect, we provide the applicable correction.

If the installed component and covered repair are verified to be functioning correctly and further investigation of an unrelated concern is needed, we explain the findings and obtain your authorization before separately chargeable diagnostic work begins.

An inconclusive inspection receives further review rather than automatic billing or denial. Inability to reproduce an intermittent symptom does not, by itself, establish that the component is sound or the complaint is invalid.

An undisclosed inspection or diagnostic fee is not added retroactively.

10. Replacement Sourcing and Customer Updates

After confirming a covered component failure, we begin sourcing a suitable replacement promptly.

If sourcing remains unresolved:

• We provide an update by the end of seven calendar days after the covered failure is confirmed.
• By the end of fourteen calendar days, we complete the sourcing investigation or escalate the unresolved availability issue to management and provide another update.
• Updates continue at least weekly while sourcing remains unresolved.

You may request updates sooner. Material developments are communicated when they occur, and urgent conditions or known availability dead ends receive earlier attention.

The fourteen-day period concerns the sourcing investigation. It is not a mandatory waiting period, permission to delay a reasonable remedy, or a guarantee that every physical repair will be completed within fourteen days. Ordering a component does not establish that the repair is complete.

11. Discontinued or Unavailable Components

Discontinuation does not automatically establish that a suitable replacement is unavailable.

We investigate appropriate options, which may include legitimate remaining inventory, manufacturer supersessions, qualified equivalents, or approved remanufacturing and rebuilding solutions.

We do not install an unsuitable component merely to close a claim. A change outside the originally authorized component category or condition requires your agreement.

When no suitable replacement is reasonably obtainable, management reviews the original warranty, sourcing evidence, timing, safety concerns, and available alternatives. An appropriate resolution may include an equivalent component, alternative repair or rebuild, continued sourcing with a credible timeframe, lawful refund, or another agreed remedy.

Higher replacement cost or unsuccessful supplier reimbursement does not automatically cancel our coverage.

Unavailability does not permit an indefinite wait or automatically authorize forced store credit or a parts-only settlement. Your original warranty and applicable legal rights continue to control.

12. Replacement-First Remedies and Repeated Failures

Our ordinary first remedy for a covered failure is to replace the defective component and perform the necessary corrective work at our expense.

A first warranty claim does not automatically entitle you to an immediate refund. Refunding previously performed installation labor is not our standard voluntary warranty benefit.

If the warranted product or component remains defective after a reasonable number of corrective attempts, you may elect the refund or no-charge replacement remedy required by applicable federal law. We also honor other remedies required by this warranty or applicable law.

There is no universal internal attempt count that overrides those rights. A recurrence after a warranty correction receives foreman and management review before another routine replacement.

Covered remedies must be provided within a reasonable time. Management review and sourcing investigations do not authorize indefinite delay or repeated unsuccessful repairs to avoid a required remedy.

13. Wear, Outside Repairs, and Other Claimed Expenses

Normal service consumption or wear is not, by itself, proof of a defect. Premature failure and workmanship concerns are evaluated on the evidence rather than dismissed solely because a component is considered a wear item.

Maintenance or repairs performed elsewhere do not automatically void coverage. Any claim that outside work caused a failure requires evaluation of the connection between that work and the reported defect or damage.

Declining an unrelated recommendation does not automatically cancel coverage on a covered repair.

You may voluntarily request a component exchange and arrange replacement independently. That choice is documented without making independent installation a required waiver of a no-charge installation remedy otherwise owed.

Towing, rental expenses, emergency outside repairs, out-of-area arrangements, property damage, and other claimed losses receive individual management review under the original warranty and applicable law.

This provision creates neither a promise of unlimited transportation benefits nor an automatic exclusion of legally required relief. Necessary travel for Caleb’s Car Care to provide its covered remedy remains included.

14. Service Records and Customer Information

We retain relevant repair authorizations, component identification, installation and verification records, warranty information, and claim documentation.

Service records may include photographs, video, measurements, and communications relevant to vehicle condition, completed work, safety, and warranty review. Permission to document your vehicle for service does not grant permission to use your identity or vehicle images for advertising.

At handoff, we explain the completed work, verification results, remaining limitations, and approved versus deferred work.

Warranty restrictions are not introduced for the first time on the final invoice. Later purchasing restrictions, qualification changes, or website edits do not retroactively reduce the warranty and representations applicable when your repair was authorized.

15. Management Review and Your Rights

You may request management review of a disputed coverage decision. We explain the findings, coverage determination, proposed remedy, and next steps.

Our internal decision does not make our determination legally final or binding on you, and closing an internal claim record does not extinguish your rights.

The 12-month period describes our express warranty. This Full Warranty does not shorten the duration of implied warranties. This section does not add a mandatory private dispute-settlement requirement.

This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.

For repair questions or warranty assistance, call or text Caleb’s Car Care at 210-570-8477.

Cancellations Deposits Forfeitures and Refunds

Customer Terms and Conditions

Version 1.0 — Release draft
Effective date: To be assigned upon final release

Caleb’s Car Care uses different reservation, cancellation, and refund arrangements for different services. Your service program determines which rules apply.

These terms supplement your approved estimate and applicable service agreement. They do not authorize additional work or charges beyond your approval.

1. Reservation Requirements

When authorized service proceeds, your available deposit is credited toward the applicable service charges or required authorized phase payment. It is not an additional service fee.

Reservation deposits account for reasonably anticipated losses associated with preparation, route planning, reserved technician capacity, and appointment opportunities that may be difficult to replace. Those commitments can arise before technician travel begins. Retained amounts are intended as compensation for those commitments, not as penalties.

Funds previously applied, refunded, or forfeited cannot be counted again as available credit.

2. Notice Times and Technician Dispatch

Cancellation and rescheduling outcomes depend on the applicable service program, when your request was received, and whether technician dispatch has occurred.

Dispatch begins when the assigned technician actually starts traveling toward your scheduled service location for that appointment. Assignment, preparation, route planning, or a scheduling status change alone does not constitute dispatch.

We use the recorded receipt time of your request. A delay in reading or processing a timely received request does not make your notice late.

Different services use different notice calculations:

• Customer-supplied parts rescheduling exceptions use consecutive hours.

• Diagnostic rescheduling uses consecutive hours, measured from the beginning of the confirmed appointment window.

• Pre-purchase inspection cancellation notice uses the operating business hours defined below.

3. Customer-Supplied Parts Appointments

A $100 reservation deposit is required before confirmation. Available credit applies toward your authorized repair invoice or required Disassembly Phase payment.

Cancellation without rescheduling

Customer-initiated cancellation ordinarily results in forfeiture of the available deposit.

Before dispatch, management may approve a full or partial refund after reviewing the notice provided, preparation, reserved capacity, ability to replace the appointment, appointment history, and cancellation circumstances.

Cancelling before dispatch does not automatically establish entitlement to a refund.

After actual technician dispatch, cancellation ordinarily forfeits the full available deposit, subject to applicable company-failure provisions, legal obligations, and management review of exceptional or disputed circumstances.

First ordinary customer reschedule

One customer-initiated reschedule is permitted.

Unless a specific exception applies, the first reschedule forfeits $50 of an intact original $100 deposit and transfers the remaining $50 to the replacement appointment. Advance notice alone does not change this ordinary rule.

Second customer reschedule

A second customer-initiated reschedule results in cancellation, forfeiture of the remaining deposit balance, and declining further service.

Paying another deposit does not purchase another rescheduling opportunity. Total forfeiture of the original deposit cannot exceed $100, and previously forfeited amounts are not charged again.

Missing or incorrect parts reported before dispatch

When you report missing or incorrect parts before dispatch and request rescheduling:

This exception changes deposit treatment. It does not create additional rescheduling opportunities.

If you cancel outright instead of rescheduling, the cancellation provisions apply. Repeated changes, previous forfeitures, and overlapping exceptions receive management review.

Missing or visibly incorrect parts discovered on arrival

When required parts are missing or visibly incorrect before disassembly, the technician does not begin the affected disassembly. The available deposit is ordinarily forfeited.

No forfeiture applies when we approve a replacement appointment with the assigned technician during that same business day, you obtain the required parts beforehand, and the return fits without disrupting other commitments.

Approved same-day recovery transfers the available credit. It depends on scheduling availability and is not guaranteed.

Parts problems discovered after authorized disassembly follow the applicable phase-payment and incomplete-repair terms rather than an additional automatic deposit forfeiture.

Refused access or original-service authorization

The available deposit is ordinarily forfeited when you prevent the originally scheduled service by refusing necessary vehicle access, keys, or required original-service authorization.

Declining newly proposed work outside your original authorization does not, by itself, trigger forfeiture under this provision.

Vehicle-condition refusal

If documented vehicle conditions discovered on-site make the requested repair unreasonably risky and the foreman approves refusal, the available deposit is retained under the customer-supplied parts policy.

If required high-risk review results in company refusal before dispatch, a deposit already collected is refunded.

Foreman unavailability alone does not cause automatic forfeiture.

Company-initiated cancellation or rescheduling

If we cancel for company operational reasons and you decline rescheduling, an intact $100 deposit is refunded.

If you accept rescheduling, the deposit transfers and the established 10% courtesy discount applies to eligible pre-tax repair-order charges. This discount may reduce installation labor below the ordinary customer-supplied parts minimum.

A company-initiated change does not consume your permitted customer-initiated reschedule.

Earlier forfeitures or other adjustments require management reconciliation. Previously forfeited funds are not automatically restored.

4. Diagnostic and Professional Testing Appointments

A $50 reservation deposit is required to confirm a diagnostic or professional testing appointment.

Available credit applies toward your authorized testing invoice. The deposit is not an additional diagnostic charge and does not authorize testing beyond the approved scope.

Cancellation without rescheduling

Outright customer cancellation ordinarily forfeits the available deposit.

Before dispatch, Caleb may approve a full or partial refund based on the circumstances, notice, preparation, scheduling commitments, and ability to recover the reserved capacity.

After actual dispatch, full forfeiture is the ordinary result, subject to company-failure provisions, applicable law, and Caleb’s review of exceptional or disputed circumstances.

One complimentary reschedule

One complimentary customer-initiated reschedule is permitted when your request is received:

• At least 24 consecutive hours before the beginning of the original confirmed appointment window; and

• Before technician dispatch.

Exactly 24 hours’ notice qualifies.

The full available deposit transfers to the qualifying replacement appointment. This allowance belongs to the original reservation. Changing repair orders, vehicles, or customer-profile details does not create another allowance for the same booking.

Replacement within seven calendar days

The replacement appointment must occur within seven calendar days of the original appointment date.

The deadline runs from the original scheduled date, rather than the date you request the change or the date we process it.

For example, an original appointment on October 30 permits a qualifying replacement appointment through November 6.

If you cannot accommodate an available appointment within that period, the deposit is ordinarily forfeited unless Caleb approves an exception.

If Caleb’s Car Care cannot offer an appointment within the permitted period, company unavailability does not automatically cause forfeiture. Management will review the replacement arrangement.

Late rescheduling

A request received less than 24 consecutive hours before the appointment ordinarily forfeits the full available $50 deposit.

A replacement appointment requires a new $50 deposit unless Caleb approves an exception.

Second customer-initiated reschedule

A second customer-initiated reschedule ordinarily forfeits the remaining available deposit, regardless of advance notice. Caleb may approve an exception.

This diagnostic rule does not automatically impose the customer-supplied parts program’s refusal of further service.

Company-initiated changes

If we cannot honor the appointment for company operational reasons, you may accept a replacement appointment with the full available deposit transferred.

If you decline rescheduling, the available deposit is refunded.

Company-initiated changes do not consume your complimentary customer reschedule. The customer-supplied parts program’s 10% courtesy discount does not automatically apply to diagnostic appointments.

5. No-Shows for Diagnostics and Customer-Supplied Parts

If the technician arrives at the confirmed location and cannot contact you or obtain necessary vehicle access, the technician:

• Begins a documented 20-minute waiting period.

• Makes three telephone contact attempts.

• Leaves at least one voicemail.

• Sends a message through AutoLeap.

• Sends a message through RingCentral.

If no customer contact is established during that period and the required procedure has been completed, the available reservation deposit is forfeited under the applicable program.

For intact deposits, this means $100 for customer-supplied parts appointments or $50 for diagnostic appointments.

Contact during the waiting period prevents automatic no-show classification. Any continuing access or scheduling issue is evaluated separately.

Diagnostic testing labor is not charged solely because a technician was dispatched or arrived when authorized testing was never performed.

This no-show procedure applies to diagnostics and customer-supplied parts. It is not automatically incorporated into the separate pre-purchase inspection policy.

6. Authorized Service Already Performed

Reservation forfeiture and payment for completed service are separate matters.

Once authorized work begins, charges are evaluated under the approved service agreement and the work authorized and performed. Available deposits and advance payments are applied once to properly payable charges.

Declining additional testing or repairs does not, by itself, cancel a completed original service.

We do not automatically add deposit forfeiture on top of completed service charges for the same event.

When customer-supplied installation cannot be completed, the applicable disassembly, fitment evaluation, reassembly, and incomplete-repair limits control. Unused advance payments are reconciled rather than automatically treated as earned installation revenue.

7. Testing Quality and Corrective Remedies

Our Diagnostic Testing Terms and Guarantee govern testing quality, findings, reports, and corrective remedies.

An inconclusive result does not automatically establish improper testing or entitlement to a refund. We remain responsible for competent authorized testing, supported conclusions, and accurate reporting.

A verified defective component does not, by itself, excuse an unfulfilled representation that replacing it would completely resolve your concern.

Repairs demonstrated to have been unnecessary because of our diagnostic error are addressed through the applicable waiver or refund provisions, associated adjustments, and reasonably necessary corrective testing.

The original testing charge is reviewed separately. When testing was materially deficient, refunding the affected testing charge remains the presumptive remedy.

An owed refund is not conditioned on purchasing additional work. Declining further testing or repairs does not eliminate your entitlement to the written report included in your purchased testing service.

8. Caleb’s Car Buyer Advantage Pre-Purchase Inspections

Pre-purchase inspections require full payment before appointment confirmation.

Standard pricing is $299 during regular business hours within Loop 410. Outside-hours inspections start at $538. Additional logistical charges for inspections outside Loop 410 are disclosed and approved before payment.

Customer cancellation refunds

For a standard $299 inspection, excluding additional logistical charges:

A qualifying PPI no-show is evaluated under the applicable inspection terms. The diagnostic and customer-supplied parts no-show procedure does not automatically apply.

Calculating business-hour notice

PPI cancellation notice counts only operating hours between receipt of your cancellation and the scheduled appointment:

• Monday–Friday: 8:00 AM–6:00 PM.

• Saturday: 9:00 AM–4:00 PM.

• Sunday: Closed.

All times are Central Time. Company-observed closures are excluded.

A cancellation received outside operating hours retains its original receipt timestamp, but closed hours do not count toward the business-hour notice requirement.

How to cancel a PPI

Use either designated method:

• Reply to the automated appointment text at 866-559-3657.

• Call 210-570-8477 and speak with a representative or leave a voicemail if unanswered.

The original recorded message or voicemail receipt timestamp determines when notice was submitted.

Email is not a designated PPI cancellation method and should not be relied upon for cancellation. Legally valid alternative notices and documented system failures remain exceptions.

Company cancellation

If we cancel or cannot perform the inspection for reasons attributable to Caleb’s Car Care, you receive a full refund or may agree to rescheduling.

Retained cancellation amounts are intended as reasonable compensation for anticipated scheduling, preparation, reserved capacity, lost opportunities, and dispatch expenses.

Approving the estimate or submitting payment acknowledges the applicable inspection terms, subject to applicable law.

9. Returning Approved or Owed Refunds

An approved or owed monetary refund is returned to the original payment method whenever technically possible.

If the original method cannot accept the refund, management arranges an appropriate alternative. Store credit requires your agreement and is not imposed instead of an otherwise owed monetary refund.

Refund calculations account for the affected charges, previous payments and refunds, applicable adjustments, and refundable tax actually associated with the transaction.

We provide confirmation when the refund has been submitted. Submission does not mean your financial institution has already posted the funds. We do not guarantee a bank posting date without reliable supporting information.

A failed payment does not cancel an established refund obligation. We investigate unsuccessful transactions and arrange the authorized corrective action.

10. Applicable Agreements and Customer Rights

The applicable service program, approved estimate, and service agreement determine your charges and reservation rights.

These terms do not independently change diagnostic labor prices or repair-warranty coverage. They do not authorize unspecified work or duplicate charges.

Retained amounts and charges apply only to the extent permitted by applicable law. Nothing in these terms limits rights or remedies that cannot lawfully be waived.

For questions about your reservation, cancellation, deposit, or refund, call or text Caleb’s Car Care at 210-570-8477. For PPI cancellations, use the designated cancellation methods above.

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Terms of Service

Authorization & Access

• Repairs are only performed with clear customer authorization.

• Customers must provide a safe, legal space for our team to work (driveway, garage, or approved parking).

Payment Terms

• Payment is due in full at completion, before vehicle keys are returned.

• Non-payment may result in mechanic’s lien, repossession, or legal enforcement under Texas law.

Diagnosis Policy

• Testing is a separately valued service. Its charge is not automatically waived, credited toward, or absorbed into subsequent repair charges.

• Testing authorization, written reports, our diagnostic guarantee, reassessment, corrective work, and refunds are governed by the Professional Testing Time — Diagnostic Testing Terms and Guarantee above.

Parts Policy

• Your approved repair documents identify the permitted component category and condition. Changes outside that authorization require your approval before proceeding.

• Qualifying genuine OEM and CCC-qualified OEM-equivalent components receive the coverage described in Shop-Supplied Repairs and Services.

• Customer-supplied replacement parts and installation work are governed by the separate Customer-Supplied Parts Program, including its Installation Guarantee and Quality Control provisions.

Labor Warranty

• Qualifying shop-supplied repairs receive the Full 12-Month Warranty described above, covering qualifying replacement components and associated workmanship.

• A repair or maintenance operation does not lose workmanship protection merely because it did not require a separately billed diagnosis. A qualifying OEM-equivalent component does not lose its stated labor coverage merely because it is described as aftermarket.

Liability Limitations

• We are not responsible for theft, Acts of God, or damage outside the direct scope of repair.

• Vehicles left on stands, street, or shop space remain at owner’s risk.

Dispute Resolution

• All disputes are settled by mediation/arbitration in Bexar County, Texas under Texas law.

(Full contract terms are included in every signed work order.)

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Privacy Policy

Information We Collect

• Name, phone, email, and address

• Vehicle details (VIN, make, model, year, mileage)

• Payment type (card, Apple Pay, cash, Bitcoin, etc.)

How We Use It

• To schedule, track, and complete repairs

• To process invoices and warranty records

• To communicate with you about service, safety recalls, or updates

What We Don’t Do

• We never sell, trade, or share your personal data with outside marketers.

• We do not retain or store payment information — all transactions are processed securely at time of payment.

Retention

• Records are kept only for warranty, tax, and compliance purposes.

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Rules of Engagement

This is our two-way code of conduct. It protects both customers and technicians. These rules aren’t just “legal stuff.” They’re how we keep repairs safe, fair, and professional — every job, every time.

For Our Technicians

• Professional Conduct – Respectful, direct, and professional at all times.

• Boundaries – No use of customer Wi-Fi, devices, chargers, or personal property.

• Tips – Technicians may accept cash tips. Food, drinks, or personal favors are not permitted.

• Safety First – If conditions are unsafe, we may pause or decline the job.

For Our Customers

• Access – Provide legal permission and safe working space for mobile repairs.

• Respect – No harassment, unsafe behavior, or interference during active repair.

• Payment – Pay in full upon completion, no exceptions.

• Honesty – Be truthful about vehicle history, condition, and prior repairs.